This Refund Policy applies to any paid plans or services offered by Uplytics.ai, operated by FastFlowUp at uplytics.ai.
Free Tier
Uplytics.ai offers a free tier with core analytics features. No payment is required, so no refund applies.
Paid Plans
If you subscribe to a paid plan, the following refund terms apply:
7-Day Satisfaction Guarantee
If you are not satisfied with your paid subscription, you may request a full refund within 7 days of your initial purchase. No questions asked.
After 7 Days
After the 7-day window, refunds are handled on a case-by-case basis. We may offer a prorated refund if:
- The service was significantly unavailable during your billing period
- A critical feature you rely on was removed or broken without a suitable alternative
- There was a billing error on our end
Non-Refundable
Refunds are not available for:
- Partial months of service after the 7-day window
- Accounts terminated for Terms of Service violations
- Changes in your business needs unrelated to our platform
- Third-party API limitations (e.g., Meta API changes that affect data availability)
How to Request a Refund
- Email us at support@fastflowup.com with the subject line "Refund Request"
- Include your account email and the reason for your request
- We will respond within 2 business days
- Approved refunds are processed within 5-10 business days to your original payment method
Cancellation
You can cancel your paid subscription at any time from your account settings. Upon cancellation:
- You retain access to paid features until the end of your current billing period
- Your account automatically downgrades to the free tier
- No further charges will be made
- Your data remains accessible; nothing is deleted upon downgrade
Contact Us
For billing questions or refund requests, reach us at support@fastflowup.com.