Terms

These terms govern your use of Uplytics, a software service for marketing and creative studios. By creating an account or accepting an invitation, you agree to these terms on behalf of your studio. If you don't agree, don't use the service.

Uplytics is offered to businesses on an invite basis. Public signup isn't available today. We reserve the right to decline or revoke access at our discretion where we suspect misuse, fraud or activity that risks the platform's integrity for other customers.

You may use Uplytics to run your studio operations: customers, contracts, work orders, deliverables, invoices, Mushak forms and content. Fair use applies. Don't try to scrape the product, reverse-engineer the API, host content that violates someone else's rights or send unsolicited mass communication through it.

You're responsible for the actions of every staff member you invite into your studio. Their conduct counts as yours under this agreement.

Uplytics is a tool. The data you put into it (BIN, TIN, VAT rates, TDS sections, customer details, line items) drives what gets issued on your behalf. You're responsible for the accuracy of those inputs and for filing the resulting documents with the National Board of Revenue.

We provide compliance-aware features (gapless numbering, immutable Mushak forms, snapshot of BIN and TIN at issue) to make audit trails defensible. We don't act as your tax advisor and we don't represent you to the NBR.

Once you issue a Mushak 6.3 or 6.6, the form is locked. You can't edit it through the app or by any backdoor. If a correction is required by NBR, the audit-safe path is to issue a credit note or a follow-on document referencing the original. We'll help you walk through that flow on request.

Plan pricing is published on the pricing page. Fees are billed monthly in advance, in Bangladeshi taka, exclusive of VAT. We accept bank transfer and bKash. Invoices are due within 7 days of issue.

Late payment past 14 days may result in suspension of staff sign-ins. Client portal access stays available during suspension so your end-clients aren't affected. Past 60 days unpaid, we reserve the right to terminate the account and start the data retention countdown described below.

We don't offer refunds for partial months. Downgrades take effect next billing cycle.

The agreement runs month to month. Either party may terminate with 30 days written notice to support@uplytics.ai. On termination, you can export your data for 30 days. After that, production data is purged, except records we're legally required to retain (see the privacy notice for NBR retention obligations).

We may terminate immediately for serious breach: fraud, misuse that risks other customers or non-payment past 60 days.

We aim for high availability and run the service on cloud infrastructure designed for it. We don't promise uninterrupted access. We'll communicate scheduled maintenance ahead of time and post incident reports for unplanned outages. We're not liable for downtime caused by upstream providers, network issues outside our control or force majeure.

You own your business records. We have a limited license to host, process and back up that data only as needed to operate the service. We don't train AI models on your data and we don't sell it. AI features that you opt into may send specific inputs to our model providers under their data processing agreements.

We own the platform itself: code, design, models, brand and aggregate usage analytics that don't identify any specific agency or end-client.

Both sides treat the other's non-public information as confidential. We won't share your business records with anyone outside the sub-processors listed in the privacy notice. You won't share platform internals, beta features or pricing details we specifically mark confidential.

To the maximum extent permitted by law, our aggregate liability under this agreement is capped at the fees you paid us in the 12 months preceding the claim. Neither side is liable for indirect, incidental or consequential damages.

Nothing in these terms limits liability that can't be limited under Bangladesh law (such as fraud or willful misconduct).

These terms are governed by the laws of Bangladesh. Disputes are subject to the exclusive jurisdiction of the courts of Dhaka. We're both happy to try mediation first.

We may update these terms as the service evolves. Material changes are notified to agency admins by email at least 14 days before they take effect. Continued use after that date counts as acceptance.

Questions about these terms? support@uplytics.ai.