Refund policy
No refunds. Trial first.
Uplytics is a subscription product. Once a billing cycle starts, the seats and capacity are reserved for you. We don't offer refunds on payments already made, in part or in full.
Before you pay
We onboard one studio at a time. Before any money changes hands we walk your team through the system against the way you already work: how your briefs move, how your invoices and Mushak get raised, what your clients would see. Email support@uplytics.ai with your team size and the tools you use today.
Ask the hard questions then. If something in your workflow would not fit, we would rather tell you before you commit than take a month of your money.
What we don’t refund
- Monthly or annual subscription fees, in part or in full.
- Pro-rated unused time after a downgrade or cancellation mid-cycle.
- Add-on credits (AI generations, storage overages, extra seats).
- Setup or migration assistance once delivered.
What we’ll do instead
- Cancel anytime. Cancel inside the dashboard or by email. Your workspace stays active until the end of the paid period. After that the workspace is locked, then purged within 30 days.
- Export your data. CSV and a JSON dump on the way out, no holdback.
- Pause if you need to.If you're between client cycles and want to step away for a month or two without losing data, write to finance@uplytics.ai and we'll work out a hold.
- Billing mistakes.If you were charged in error (duplicate invoice, charged after cancellation, plan upgrade you didn't request) email finance@uplytics.ai within 14 days and we'll fix it.
Disputes and law
If you disagree with this policy, email legal@uplytics.ai before opening a chargeback. We respond within one business day. The terms in our Master Service Agreement and the Terms of Service control where there's a conflict with this page.
Last updated 2026-05-10. Operated by FastFlowUp under the Uplytics brand.